Ways to use the site
The pages use headings, descriptive links and a skip-to-content link. You can navigate by keyboard and open the menu and question sections without a mouse. Text can be enlarged, and the layout adapts to a narrow screen.
There are no scrolling animations or autoplay media. Images include descriptions appropriate to their purpose. The main information and telephone links remain available without JavaScript.
Review and limitations
Our target is WCAG 2.2 level AA. Checks on 10 September 2026 covered keyboard navigation, visible focus, narrow-screen reflow, reduced-motion preferences and automated accessibility checks. These checks do not establish complete conformance or formal certification.
External guidance websites have their own accessibility arrangements. Telephone links depend on a suitable application being available on your device.
Tell us if something is difficult to use
Call 0333 567 2631. Office hours: Monday–Friday, 7:30am–6:30pm; Saturday and Sunday closed. Explain which page or information you need and, if you can, the device or assistive technology involved.
You can ask the office to explain the service information by telephone or discuss a suitable way to provide it. Please do not include sensitive personal information when reporting a website problem.